Unable to Play Games.

For most game errors there are a couple of steps available that will alleviate the trouble. If you are having trouble you should:

1. Clear Your Browsers Cache On AOL
2. Clear Your Browsers Cache on Internet Explorer

3. Clear Your Java Cache
4. Browser/Service Error when playing Pogo Games

5. After you've done the above

   Once you've performed all the steps detailed above. Close all your browsers. Once all your browsers have been closed, restart them and go back to the game you were trying to play.

6. More Technical Assistance

Seeing A Red X

Some members will see a Red X where a game should be running. This happens when a small piece of software provided by the game publisher is not installed. These little programs are called Active X controls. When you see a Red X you need to do the following to get the game running:
1) Close down your browsers (and the AOL client)

2) Open Windows Explorer and go to C:WINDOWSDownloaded Program Files

3) Find all non-Java labeled files

4) Right-click it and select "Remove" for each

5) Open up Internet Explorer or AOL and try to run the game again.

Pop-Up Blockers

Some of our games open as a pop up. If you click on one of our games at it is blocked it may be due to a pop-up blocker. You can make sure that AOL games are never blocked by adding AOL.com and Games.com to your pop-up blockers safe list:

1. Pop-Up Blockers, AOL Games and Games.com

If you're having problems with any Zylom games, you can look for help here:

1. Visit the Zylom games help page